After waking up with a migraine, I called for a 90 minute medium/firm massage and was assured by front desk staff that Maximo would be perfect. About 45 minutes of waiting for the 'massage' to start, I realized I was receiving a pressure point 'massage' which was nothing more than touching me in weird ways. I stopped the appointment and told the front desk they had a lot of nerve wasting my time when I was quite explicit in my phone call about firm massage needs. They were very apologetic and took the charge off my credit card, but I lost the entire afternoon driving an hour round trip and an hour futzing around there not getting what I asked for. Horrible experience, never going again to an Elements.