| rev:text
| - There is no lower rating than one. Here is some of what I wrote the company:
The night started for our party of 11 with an offer to sit in a setting made for 8. After explaining our dilemma, which should have been blatantly obvious to the most inexperienced persons, we were informed to try and "squeeze in". We were hoping that was a joke but disappointingly, it was not. This was, of course, after we had confirmed our reservation for 11. Not just confirmed our party of 11 once, not even confirmation of our party of 11 twice, but THREE times! Usually, thats all you get at bat but this horror show is just beginning. Perhaps 30 - 45 mins later, after the restaurant cleared a bit after our 7:30pm reservation, we were offered a larger table. OK, so our night started off poorly (well, lets just say poorly is too mild a word and it would be more appropriately deemed bad already). We had hopes that things would be better as for most of us, this is a first time experience with this restaurant. Next came our experience with finding mold on the bread from your infamous "all-you-can-eat bread station". Not quite the dining experience we had hoped for. I would had hopes that some sort of management personnel would have AT LEAST visited us to explain the screw up with our table but having an absence for that event, I would have EXPECTED an IMMEDIATE visit surely after the mold. Unfortunately, our disappointment with Pacini is only beginning. We had insisted to speak with the manager after this. Andy came and explained how he noticed the screw up in the reservation and wondered how they were going to fix that. He explained how he spoken with the "new" staff that made such a mistake. I explained how our confirmed came in threes and that I would have presumed that at last one, if not two persons should have seen the mistake. Of course, given that we made our reservation almost a week in advance, one would presume that someone, anyone, should have informed us prior to our arrival. Not even upon our arrival did anyone inform us of the mistake or the dilemma but only an offer of a "tight squeeze". I am sure I have never had to "squeeze in" even at MacDonalds! The topping to our evening, and I was most certain this HAD to be a feeble attempt at a Candid Camera episode, was that I had the misfortune of ordering the Seafood Linguini. As our party had now been waiting for our dinner way past our patience, I found an unopened mussel in my order. Does the cook know how to cook? Does anyone check the plates before they are sent to the customers? Did the manager have temporary amnesia and forgotten that he had a whole table of already dissatisfied customers? Now I am left wondering if anyone in the whole entire restaurant even trained for their job. After the whole Gong Show we went through, even after speaking with a manager, and as if to add salt to injury, I would have PRESUMED that he or someone, would have at least made an attempt to salvage the rest of our evening. After obviously sending the Seafood Linguini back, I had waited way too long for my remake. The waitress, after about 25 mins, came back to double check that I did not want another order. YOU HAVE GOT TO BE KIDDING! There wasn't even an attempt to make that right???!!!!! After 25 mins??? I was certain they would have rushed that remake! What more can I say. Dinner time was obviously over. Correction, dessert and after dinner drink and conversation time is obviously over but not even an attempt? That's just wrong for any restaurant to have any customers leave hungry! That should be your number one motto if you do not already have that in your training manual and corporate mission. Needless to say, you have made the top of my list of the worst restaurants in the entire planet and most assuredly, the absolute, without peer, worst dining experience I have ever had the displeasure of experiencing.
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