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  • I have to first say that I have eaten at Coal Burger before and my first experience was a good one. Since my last visit, probably over a year ago, I have become a Pescatarian. It has been just over 7 months since I've eaten a burger and one night I really had a hankering. I appreciate Coal Burger's grass-fed beef and healthy options, but unfortunately it didn't save my last trip to the restaurant. My wife and I went in late at night about an hour-and-a-half before they closed to order a grass-fed burger; My wife ended up going with the vegetarian since she doesn't eat meat at all. The first experience at the register was getting incorrectly charged by the cashier. I figured that since it was late, there really wasn't any reason for me to throw a fit. I ordered my burger medium-rare with fries. What came out was a completely well-done burger and cold French fries. On top of that, my wife's vegetarian burger was burnt and dry. I sent my burger back to have them cook up another one which came back the same, dry and burnt. On top of that, the buns were cold and untoasted, my vegetables were limp, and the soda was way too sweet. For a company whose claim to fame is their grass-fed beef, they sure know how to over cook it. If their cook paid half as much attention to my food as he was the cute waitresses, we might not have had such a lousy experience. It's a shame that the food quality has degraded over time... I will say that the manager did reach out to me and offer another burger. At that point, with a pound of meat already ruined, I decided against another burger and requested a refund. She did give me a refund which I appreciated, but I went home hungry and frustrated with a business that I once enjoyed. I can easily say that this will probably be my last time to Coal Burger unless something drastic changes to raise the quality of the meal.
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