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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • This place is a joke!! Stay away from ever considering getting involved with this company. We had this service for a few years and I sure do regret ever giving them my money. One night, in the middle of the night, the alarm went off for no reason scaring the crap out of my family. We called the company and they could not provide a clear answer or resolution. The alarm continued to go off unexpectedly several times throughout the day/night for several days. I could not get the help I needed from Sting. I called them several times, again never getting a clear reason or understanding as to why this was happening. My two options were to have them come out and look at it but it would be a $75 service fee or I can cancel but it would also be $75 since my contract was not over. Either way they were on a mission to get $75 out of me. After several phone calls, I was finally able to get in touch with a manager named John that knew what he was talking about. He ended up sending a technician to my house. Turns out that a piece of the alarm went haywire and I either need to replace it (costing more money) or disconnect the alarm entirely. I elected to just disconnect the alarm and continue to pay the service to fulfill the remaining two months of my contract. I called to confirm that my service would be canceled (since I have made several verbal request) and was asked to send a written cancelation request. On March 11, 2016 I emailed the company asking for my service to be canceled. They emailed back confirming my request was received and it would be passed on to Bob who will process the cancelation. I had two more months left on my contract so I knew that I would be billed two more times but should not have any further billing after June. Well, that did not happen because I was billed in July. I called in July and told Leilani the situation, I was asked again to send the cancelation request. I resent the original email from March 11th and apparently that did not work because again today I get billed for service that I do not have. I called again today and they said they are going to get it canceled and they will credit me something. They do not know how much but I should get some kind of credit. They can't even give a clear answer on how much I will be credited??? Does that even sound right! At this point, I obviously cannot trust their word and have no choice but to dispute these unauthorized transactions with my bank. Canceling service with a company should not be this hard! STAY AWAY, FAR AWAY!
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