The staff was great. I do not do salon/tanning type stuff at all, but used Modish before my wedding, and they were GREAT!!! I had so many questions before I went in for my appointment, and they always answered them all via email or phone. They also gave a military discount, which is always appreciated. The big downside was FINDING the place. I drove around the building for about 30 minutes unable to find the studio. Just go to Jenny Craig, and despite the fact that there is no sign... just go next door. The sign said Star Salon or something like that. Other than finding the place, no complaints!!!!