This was my first experience ever with lashes. I booked online not knowing what to expect when I walked in. I loved how they followed up with multiple emails and a phone call before my appointment. They throughly explained to come makeup free and without contacts if you could avoid it. Also loved the emphasis on silencing your phones and no kids.
I booked a ravishing set with Marisa. She was so welcoming and explained everything before she would do it. She made the entire experience very comfortable. Will definitely be booking my fills with her. The front desk employee was polite and welcoming as well.
My only issue was they made it a point to mention silencing phones and no children when booking, yet while I was there one client constantly was silencing their phone during their service (went off approx 4 times.) and another client's child kept bouncing in and out of the room, 3 times while I was there.
They set up the room to be relaxing with a comfortable recliner and a blanket and curtains to separate the chairs, but when someone's phone is going off and a child is going "mom are you done? can I stay in here? are you done now? I'm bored." it's a little hard to relax. I wish the front desk employee would have emphasized the "rules" when people came in, or the lash artists would have mentioned to the client to please silence your phone after the first time or that the kid cannot be in the room.