About: http://data.yelp.com/Review/id/brbMaoS011NaNzt

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About: http://data.yelp.com/Review/id/brbMaoS011NaNzt_d7vn1Q Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-06-02 00:00:00 (xsd:dateTime)
itemReviewed	Public Storage
http://www.openvoc.eu/poi#funnyReviews	2 (xsd:int)
rev:rating	5 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	5 (xsd:int)
rev:text	THANK YOU RYAN FOR CALLING ME AND DISCUSSING THIS MATTER. NICE TO SEE THAT CUSTOMER SERVICE ISN'T DEAD AND IT CAN BE A POSITIVE LEARNING EXPERIENCE FOR YOUR EMPLOYEES. IF I EVER HAVE THE NEED FOR A STORAGE UNIT I WILL USE PUBLIC STORAGE AGAIN. I had been a customer for 18 months at this storage facility and upon vacating I both called, spoke to Al, and inquired at front desk, new employee, as to check out policy to prevent being charged additional charges. Not only was I told they do not prorate but was also told I had a 2 day grace period, giving me till 6pm today, June 2nd, to have unit emptied. When I went to do their final walk through today I was given a bill for 2 days rent. When I questioned this charge and explained I had called AND verified there would be no charge I was given an excuse that the person I had spoke to was new and had been reprimanded for giving false information. I stated the obvious, I was given false information and why should their lack of training new employees be my burden, only to be given the same excuse, never apologized to and made to feel like I was incompetent in understanding the information I had received from both Al and the 'new' employee. BTW the gentlemen I was dealing with today was named Al......Whhheird! I paid the bill, was charged an entire month of insurance on top of 2 days rent, advised I would never do business with them again and left. What happened to customer service and accepting responsibility for an error that was clearly their fault. Rent from this facility at your own risk.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Ginger

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