| rev:text
| - I will try and keep this short, but I wasted 4 days trying to talk to someone to get some help. I had paid in full for a economy car @ $12.99 per day. Got to the counter and he told me he was giving me a car with more leg room. No mention of an upgrade cost. I thanked him and mentioned i get upgraded often because they do not have the car I have paid for. The upgrade cost for the next bigger size car was $10 per day, almost a 100% up charge. I was never shown anything of told about the $10 per day charge. He printed up the paperwork, folded it up and put it in a folder and wrote the space number on the outside. The next morning I got an alert that my AMEX card was charged $304. I then looked inside the folder and saw the additional charge of $10 per day upgrade charge. I immediately called the 800 number and was told he could do nothing while I still had the car, but would have someone from the corporate office call me back. That never happened...The next day I called and was told I had to call the location where i rented the car. Over the next 2 days I call the airport location 8 times, never had someone answer the phone, and i left a message to please call me. no body ever called me. I then called the 800 number again and got a lady from ???? country. And she told me I had to take the car back to where I rented it. 3 hours away, or take it to a local office that has an economy car. I asked if she could tell me if one of the 4 locations within an hour of me had an economy car and she said she could not and it was my responsibility to look up the locations and call each one to find out if they had a car. I spent 45 minutes doing that and none had an economy car. I called the 800 number got someone from ?????? country and asked a very specific question. Is there anyone at hertz I could talk to that had the authority to help me,,,and was told NO,,,I asked again and was told NO I had to deal with the office i rented from. When I returned my car to the airport it was 4:45 am and my flight left at 6 am. I was told no one would be at the counter until 5:30. My plane was boarding at 5:30 so that would not work. I called hertz when i got home and told my long story to a lady and she said that she could only give me a 50% refund. I told her i was going to file a dispute with AMEX and she said if i did that i might have a problem renting from hertz again. I told her there are plenty of other car rental companies and I would not be using hertz again...Soooooooooooooooooo if you are ever upgrade and they make it sound like they are doing you a favor ask if you are being charged for the courtesy upgrade and ask to see paperwork before you sign anything....Sorry for the long story....I left out some more phone calls talking to people that could do nothing to help....
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)