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  • This was almost a bad experience but the front desk made it great. My fiance, me and my two kids traveled all day to Pitts from SD. We get to the hotel, check in, unpack and after completely settiling in I read a note left by the hotel on the counter that basically says we are going to have to leave our room the following day before 9am for 5 hours while the floors get cleaned. Uhmmmm....no way jose. We were exhausted and not getting kicked out of the room we were paying for bright and early the next day. My fiance went to the front desk with the note and they really stepped up to fix the issue. They swithed us to a different room (which kind of sucked as we had unpacked completely) but...it was a total upgrade and it made the rest of our trip amazing. They apologized for the inconvenience and placed us in a room with a view of the river. It also had an extra master suite and extra bathroom. The rest of the stay was really nice. It kind of sucks that you are forced to valet your car. So, not only are you paying for parking each day but you are also constantly tipping a valet. I would stay here again though, I appreciate how accomodating the staff was....also its in a great location. We definitely had plenty of space thanks to the upgrade.
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