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  • I contacted Italian Spoon on a Saturday evening - 6:30 pm - and placed a very large order, requesting items from their family portion menu. Due to an unexpected and quite urgent family gathering, I needed a lot of food (good food), fast. (It is not my typical practice to overwhelm a local restaurant, nor to need to feed 25 people with little notice.) The EatStreet app interface said the order would be delivered in 60 minutes. The Italian Spoon called and said that an order this large would actually take 90 minutes. This was an appreciated call; I would rather know that an order cannot be fulfilled as is stated, than wonder where the food was. However, I said that if the food could not arrive in 60 minutes, I would have to order from somewhere else. They reassured me that the food would arrive in 60 minutes. That order - three, large, tray-size pasta dishes with salads and garlic bread and an order of fish and fries - arrived in 45 minutes! Impressed I am! Thank you, Italian Spoon. I appreciate your outstanding customer service, willingness to call to keep your customer informed and beating your stated time of delivery. We are one, large and satisfied family who is now a devoted Italian Spoon consumer!
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