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| - I don't often take the time to write reviews these days, particularly if the current ratings reflect my experience. This one does not. This was my fourth visit here, and it will be my last. The food was fine, but the service was horrid. And crappy service plus just fine food doesn't cut it these days. There are too many other good options.
We were a party of two, and we went for an early dinner before a show at MAC. When we arrived, there was an open table for two next to an open table for four. We asked for the table for two, and were told that it was the restaurant's "policy" to keep the table open so it could be combined with the four-top for larger parties. There was no one else waiting at all for a table, so we pressed them. They would not let us sit there and told us our options were at the communal counter (we couldn't sit there on the backless stools because my husband has a bad back) or on the patio. I didn't want to sit on the patio because it was still hot outside and there were bugs, but we did because we wanted to eat sometime soon. After the meal, I ended up with about 20 itchy, welty bug bites on my legs. When I went inside the restaurant to escape, guess what? They had seated a party of two at the table we had asked for, and the neighboring four-top was still empty. I pointed this out, and there was no apology at all. The answer was just that they "got busy." There were still tables on the patio, but I guess the other diners looked better/younger/hipper/richer/more fun than we did, so they got the table inside.
Moral of the story--silly "policies" need to give way to customer service when there is a good, articulated reason. This place has lost another customer (see other service reviews below--there seems to be a recent trend) because they couldn't even offer me an apology for their bone-headedness.
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