I needed a tire rotation so I came back to this Discount Tires since it is very close to home. I had a negative experience in the past where I came for a tire rotation and they forgot to rotate the right side! This time, they marked the tires with a crayon so they wouldn't get them confused and everything went well. Simple solution and it seemed to work. Everyone was very friendly and courteous inside the store and I was in and out in less than 35 minutes. I used their online appointment service and it seemed to work well.