To summarize briefly: the bagels are great, with good selection, the service is average, but very fast, and the amount of cream cheese they put on is crazy.
Overall, it's probably one of the better places to get fresh baked bagels in the area, and you get a good value for the price. I always have to ask for "easy on the cream cheese" though, because more often than not, there is so much on the bagels that I end up squeezing over half of it off as I eat it. The location is also convenient right off the 101, and across from Midwestern University.