It's the best in Cleveland. Keeping in mind that Cleveland doesn't have great shopping as a city. I went to buy perfume. Everyone was super. They often host large "designer events" with Gucci, Louis Vuitton and other designers. It's the only super high end department store. So if your going to shop there, you need a Saks card to get all your points. This year my gift card was enough to buy me a new Louis bag!