| rev:text
| - I can see clearly now and its gonna be a bright, bright sunny yelp review for Dr. Duggan!
My family and I have been seeing another eye doctor for some time and have been very, very happy. In fact, in the past few months, we saw our normal doctor and were very happy then too. Nothing could go wrong at all. Until I met Dr. Duggan.
My son just went back to school and noticed he had issues with vision. He wanted an appointment and our current optometrist was booked and the earliest appointment was 7 days later.
This was an issue on two levels
a. I have a very busy schedule and was trying to make things fit.
b. My son was wanting an appointment asap to improve things.
So, I secured an appointment with my Dr. and then went searching on yelp for an alternative. I saw the reviews on Dr. Duggan and here is my comments.
a. I asked for an online appointment at about 7:30 am.
b, I noticed they were not open for another 30 minutes and so I started to make some business calls. The stock markets were coming down hard during this time and I was getting plenty of calls.
c. At about 8:00 I got two calls that I could not answer and then a few minutes later, I got an email for an appointment at 3;40 pm, right after school and perfect.
d. The two calls were from the Dr's office to confirm times and when they could not reach me, they emailed to me. I was able to email back while on my phone call and we were set.
e. This was timely as getting ahold of my son at school is tough due to restricted use of cells at school. I caught him in time so he could set his afternoon schedule and be ready!
f. Visiting the office, it is very comfortable, spacious, plenty of seating and just right. The two receptionists were attentive and had gotten all our details all ready and quickly.
g. Sarah, the technician was amazing. She quickly got my son in every analysis, explained everything, and then again to me as i was confused. We took a ton of test and she went over any options which we gladly took.
h. The best part was when we got to see Dr. Duggan. Often times, I am used to being seconded or sent to the assistant or the newbie and never the main doctor. I was surprised that Dr. Duggan was our doctor and she took care of my son top notch.
i. At the glass selection area, I went to the receptionist to thank them for setting up my appointment and for doing it so quickly and accommodating my needs. They informed me that it was no problem, but they did NOT do it, Dr. Duggan checks her email and message and responds early to take care of clients!
Now I was more impressed. That is first class service and this is something I highly value.
I plan to have our entire family start using Dr. Duggan. They will be very, very happy! I am.
Thanks Dr. Duggan for solving our sight problem and for my anxiety issue of getting an appointment!
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