A little disappointed in the Crowne Plaza tonight, which is a shame since I have booked here several times (note the Duchess status) and I have never had any issues with the staff, food or rooms!!
It is 21 degrees here in Independence tonight. That is a whole lot of chilly weather! It was just as cold last night when I arrived but I burrowed under the blankets and tried to stay warm. I turned the heat up to 71 in the room but much warmer than that would be horribly uncomfortable, not to mention it would just be running and I would just dry out more :)
So when arriving back to my room tonight, I checked for the usual spare blanket and pillows in the closet only to find none. So I called down to the front desk. The first person I spoke to said they had none left. I was a little incredulous when I repeated that with a question mark at the end! How can a 3.5 star hotel run out of blankets in the coldest time of the year?? So the gentleman puts me on hold and then puts someone else on the phone. So....the lady comes on and explains that they don't have the keys to access where they need to for these extra blankets. She says she'll have room service look and get back to me. I told her that I had the heat up to 73 and my toes were icicles and that I only had a sheet and coverlet on the bed and that was a tad too chilly at night. She said she would have them look around.
Still waiting. Still no extra blanket. Still disappointed.