I took my F150 there yesterday to have the transmission fluid changed. Wasn't having any issues, just wanted to do it for peace of mind since I recently purchased the truck. They had it for about 4 hours. When I picked it up, everything seemed fine. Drove it a ways past my house to be sure. On the trip home, the trans started slipping and was not acting normal. Pulled over, to see transmission fluid pouring from the bottom. Called them immediately and had it towed back to the shop that evening. They assured me they would fix it, and have it ready for me the next day.
They appear to have fixed it correctly. But I am now unsure of how long the trans will live after this ordeal. I wasn't offered any kind of reimbursement (other than offering to flush and change my break fluid)
They say if you want something done right, do it yourself. I didn't have the time to do so, but in the future I will probably make the time. Won't be coming back here.
Overall, I am glad the tech owned up to his mistake and fixed it, but that should be standard procedure. What happens if a few thousand miles down the road the trans prematurely fails because of this? I'm willing to bet I'll be out a few thousand dollars to have a new/rebuilt trans put in.