I wasn't sure about coming to this Best Buy bc of the reviews but while in Tempe for some client work I realized I forgot my laptop charger back home in Chicago. With limited options, I stopped in here with my laptop hoping they'd have a charger. Unfortunately they didn't have the Dell charger I needed, and they didn't have a universal charger with the proper dell connector and wattage for my model but the computer sales guy sat with me and opened up three different chargers so we could test which worked. I ended up getting a universal charger with a dell adapter but one with the incorrect wattage. It isn't one I can use regularly without compromising the battery and I wasn't happy about having drop almost $90 but it did the job. I wasn't thrilled about the selection/options but was very pleased with the service.