| rev:text
| - I'm torn about the proper rating, here, so I'll go with two stars. My night at the Hampton Inn was a roller coaster ride.
After yesterday's debacle with the complimentary hotel shuttle from the airport, the state of the room was a pleasant relief. It was clean, cool and well-prepared. Kudos to Juanita from housekeeping for that.
After a long day of long flights from the East Coast to Las Vegas, I settled in for a very early night. I was actually sleeping by 8:30 pm. However, I was awakened at 10:30 pm by very loud music and talking from the room next door. After 10 minutes of hoping that the noise would die down, I called the front desk. The night clerk sent someone up and the music died down, but only 10 minutes later, the noise started, again. Another call to the front desk resulted in a call and another visit to the room next door, and the noise died down, again. But shortly thereafter, the party continued in the hallway. I waited five minutes hoping that that the party was on its way out, but finally stuck my head out the door. There was a group of well dressed kids with red Solo cups in their hands talking in the hallway. I said, "Would you please keep it down?", and someone responded, "Put a shirt on, dude!", so I closed the door and called the front desk, again. Thankfully, the third visit from the hotel staff quieted the party down for the rest of the night and I was able to sleep until dawn.
The next morning, I went downstairs and had a hot breakfast that was above-average for a Hampton Inn. While I was eating, I overheard the night clerk at the front desk apologizing to a customer who had given up waiting for the hotel shuttle at the airport the day before and taken a cab to the hotel. The clerk explained that the hotel shuttle had broken down and was out of service for a couple of hours; the van that had picked me up was a replacement. Now, why the day clerk and the van driver couldn't have told me that, instead of lying about "bad traffic" due to non-existent construction and an imaginary accident is beyond me.
As I was walking to the front door past the front desk, I overheard the night clerk tell the day clerk as they changed shifts, "If the guy in Room 318 calls to complain, apologize for the service." So, I stopped and said, "I'M the guy in Room 318!", to which he replied, "Sorry, man, your stay last night is on the house."
FINALLY, an acknowledgment of the poor service and an apology from one of the hotel staff!
Now, while I can't fault the hotel staff for the rudeness of the customers in the room next door to mine, I DO fault the day clerk and replacement van driver for lying to me about the shuttle. If they had simply told the truth and set a proper expectation about the delay in picking me up at the airport, I would have had no complaints at all about the hotel staff. Hopefully, they'll exercise candor in the future.
If you stay at this hotel, request a room as far away from the elevators as you can get. It's noisy there. Ding! Ding!
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