I've had a very mixed experience with Affys, it is completely dependent on your luck if you will see be good or bad side of Affy's.
Firstly when you walk in it's a very sad atmosphere with employees though very polite seem uninterested and sad. I understand everyone has their problems but it just brings down the entire restaurant environment and customer experience. The food is overpriced for the quantity they give which is not a lot sometimes. Which brings me to my next issue the food you get is very unpredictable maybe you'll get a large quantity one day the other you will get very little quantity wise. One day the food will be delicious like the cheese stuffed chicken I got and the next day it'll be like the horrible like when I got the cheese stuffed chicken again and the cheese was still sold as ice. Which brings me to my last point of how if you will defrost your food and serve people overpriced frozen food then at least try to make an effort to defrost it properly. I ordered a tiramisu which was so frozen I was basically chewing and crunching on the ice cubes while tasting a watered down tiramisu yes watered down was the exact taste I'm assuming cause of the ice melting. If I wanna we frozen foods I'd go to Walmart and buy it for $5 not $50 that Affy's Charged.
Overall polite employees, and the food is really all dependent on luck. Management/Organization needs major changes