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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • So on 01/28/16 I wrote a scathing review of the poor customer service and lack of communication from the local dealer that installed my system...I was also put in contact with someone at their Corporate office that promised me that someone would be in contact with me asap... Well the very next day they sent out an installer that righted all the wrongs that I was done by all of Kinetico...the installer's name was Shawn Johnson and he is the only person at Kinetico that obviously cares about the customer...He took one look at my system and when above and beyond to fix the issues and he did it in record time...Now getting back to the root of the issue...I have not heard from anyone from the local dealer and no call from Corporate either...but wait it gets better...apparently just today they told the installer Shawn that I wrote an F-U gram about their company on Yelp because of him...How sad is that...The installer had the decency to call me and ask me about the whole situation...and to top it off, when I was chatting with the fine young gentleman as he was fixing my system, he told me that his boss was leaving and they didn't think that he was customer conscious enough to be promoted to replace the leaving manager...This guy Shawn should be the GM of the local dealer in my opinion...If you should choose to go with Kinetico...trust me..insist that only Shawn Johnson install your equipment...I wonder...think anyone will call now ???
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