They would not honor the coupon that were given to them. They would not give the rate of buy one get one free from the entertainment book. A refund was asked for at this point and Nick refused and would not call for a manager. He sat there arguing with a smug look on his face and we just wait until he did something. He didn't do anything until others came in and saw we were upset about how they are handling things. He finally called a Pro from a sister course who was explains basically a bait and switch type of promotion. I again stated we wanted a refund and the Pro said yes and I pointed out that this Nick lied and this was a part of the upset. Nick lied about doing a refund. He wouldn't call a manager and caused upset and I will let my friends know who play the course about the horrible treatment and how it is not run professionally.
They should have called the Pro right away when requested, not lied to the customer, honored the coupon, given the refund the first time requested.
We play all over the valley and this is the first time ever that there has been such and issue for a fun day of golf. Sad!