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| - *** I HAVE CALLED VERIZON CUSTOMER SERVICE OVER THE PHONE ON THEIR 1800 NUMBER AND VERIFIED EVERYTHING BEFORE COMING INTO THIS STORE***
The scenario: I am 1 month shy from "Edging up." If I were to upgrade 1 month early, I would just have to pay the remaining 1 month which would be $25 for my S5. I signed up on May 2, 2014. Months before Verizon changed their contract about switching phones. It used to be at least 50% off the retail price of the phone before you can switch. Now it's 75%. Yes, the 50% still applies if you sign up before a certain date. If you however, "renew" by upgrading a phone, the new 75% will be applied. Anyway, I wanted to switch to the Experia Z3V. Verizon exclusive.... I called the store ahead of time to check if they have the phones in stock so I don't waste my time. They did.
Upon entering, I was greeted by a nice lady that eventually passed us to Barbara. While I was waiting for Barbara to be available, my husband took a look at the Experia, both phone and tablet. 5 minutes later, Barbara came to us, looked at us and the phone and just seemed completely uninterested in us. I asked her if there were any promotions about the Sony products, because the man that I was on the phone with earlier said something about bundle package with a watch (to be fair, I couldn't hear him well due to noises and signal kept cutting off). Turns out that they weren't. So anyway, I told her okay I'll just go see around real quick.
We went to another table to check out the Galaxy Note Edge. Hubby liked it a lot and it suits his needs for stock options. She came over to us and I asked her (I get straight to the point), how much would be for me to pay today knowing that I have 1 more payment to upgrade (2 phones about $50, as I've checked with a sales person over at the VZ call center plus sales tax). She told me that ALL EDGE plans will be $180 for EACH phone out the door because THE NEW CONTRACT STATED THAT YOU HAVE TO PAY FOR IT. I said are you kidding me? What's that? She said it's the bundle and it includes screen protector, case, car charger and another gadget that we like. $180. What the actual f**k. I could go to Amazon or Ebay and spend less than $60!!!! And I said I have never heard anyone saying that we'd be required to pay that $180. She INSISTED that it was part of the contract even though our contract started before the contract was changed. Did I mention she also looked like and sounded like she hated her job? She also told us if you want to you can ask them if you can do 0 money down. THAT IS THE CONTRACT. OMFG. Unless you owe the remaining months. What a joke! Also, we've already researched the pros and cons and specs about the Edge and asked her what she thought about it. She didn't know how to answer so she just tried to talk about the S6 instead and just said "I've heard good and bad things about it." Lol. Really?
Anyway, we left telling her no thank you we'll wait. I called the Bullfrog VZ store in Anthem and asked the guy there if we had to pay $180 to edge up. He said "For what? " and told him the story. He said no.
Never going here again. What a liar!
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