My daughter called me when I was out of town to tell me that my fridge broke. So I ordered one online from sears outlet. I gave my daughters phone number as she would come to my house and receive it. However, they would not schedule the delivery with her as she was not the cardholder. I spent 30 minutes on an international phone call with them to try to work it out. In the end it was delivered, but the one I ordered said it had a "dent on the side", but this one had a massive dent on the front. It looked like an 18 wheeler had backed into it. So, I drove out to the Phoenix store and talked to Eric. He got me setup with exactly the same one that I ordered, but in almost perfect condition, I just needed to pay the redelivery fee. In the end, I'm a happy camper. I will continue to go to Sears outlet for my appliance needs!