Im very satisfied with their food n sercices. Now i understand why fast food are so popular in North America...At Bill's (FYI a famous Japanese souffle pancake restaurant), it took me 2 hrs to get seated n 1 hr for food. The waiting time at hanabusa was pretty reasonable for me...But here ppl are complaing about the waiting time and not considering the food itself. How the food is made and the quality...it takes time to make a single fluffy pancake...i would say, if u wanna finish ur food within a hr (included waiting time), McDonald does a good job and please go there and get a North American style pancake...