All is good until my time is wasted! Have been a patient of dr Roters for a little over a year and never had a problem til today. Went in for my yearly eye exam. Not sure if Trisha the receptionist is new or just doesn't know how to do her job but it's frustrating how she couldn't locate either of my two insurances that I Know I have since I use them regularly. Once I become visibly frustrated since I know I have insurance and since it's now past my appointment time and I have to pick up my kid, she wants to get attitude and act salty towards me because of her screw up.. not mine. I ended up walking out and leaving. My time is just as valuable as the Drs and Trisha wasted both