Food is decent, service is deplorable.
Staff were very unfriendly, and did not smile once. It felt like I was ruining their day by speaking to them. Two of the staff were standing at the back counter, having a very aggressive sounding conversation. It took a half an hour to get my food. I have honestly never had such unfriendly service in my entire life. I had the avocado sandwich, it was good, but not amazing, and very messy to eat. They clearly had not cleaned their panini press in a while, the bottom of the sandwich had big charred pieces on it. I tried the vanilla cupcake in order to bring my mood up after being disappointed by such atrocious service - but the cupcake was also pretty disappointing.
Whoever is running this place should really ensure that the staff are trained on how to appropriately deal with the public. I realize that customer service is not an easy job, but if they find that it is making them so miserable,they may be suited to a different job that does not involve customer service.