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  • I been looking forward to checking this place out after seeing the grad opening ad on IG BUT figured it was going to be super busy so I decided to wait. I stopped by today with my fiancĂ© at 4:30pm. The line and was probably at 20 orders. We figured it wouldn't be a long wait. 30 mins later the line hadn't moved. We had already invested time and waited and finally made it in the building. Once we got inside we realized all the people inside were actually waiting for their orders. The place was packed. We sat down. Our # was in the 90's. Staff was very unorganized which is what I believe caused the long waits. 1. They have the music pretty loud so it's hard to hear the staff call out the #'s especially when they have a soft voice 2. Having worked in the food industry I realized at the front counter where we ordered, the cups with the orders were being placed at random causing 3. Orders not being called out at order causing 4. Orders not being together so 5. Staff would keep calling a particular # over and over again probably because the customer thought they had the whole order at the counter. #'s would jump got 90's to 80's. 75 keep getting repeated got 10 mins then to #1 outta no where while we still hadn't gotten our order or the people that had been in the building the whole time before we even ordered. We left around 6:30 when we finally got our order. My mango drink was good. The mango fruit was hard though. The Cookie Monster was not good. Tasted like plain chocolate milk. I will give this another chance in the far future once staff gets a steady flow and management gets their staff well trained. This is not the only franchise so makes me wonder if wait times are hours long like it was today. It's not fair to the employees. Please help them find a way to get organized.
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