Agree with others. Went in to solve a invalid charge they made to my account and waited 45 minutes.
I just learned that Bank Of America does not want customers to come in their branch locations. Last month I attempted to deposit a check from my Chase account to a BofA account that did not belong to me and they would not let me. So I deposited it to mine and transferred to the other. I got my statement and they have charged me $18.50 because I made a teller assisted deposit to my account.
I am in the bank now learning that if you have an electronic account, they do not want to see your mug in the branch ever. Since they had to look at me last month they charged me.
The branch manager Crystal Padua, at the Spring Valley Las Vegas branch REFUSED to do anything about it. Instead she and the bank prefer to loose a customer. They did, I closed my accounts.
I hope others get fed up with Bank of America's "Holier-than-thou" attitude and close their accounts.
What a useless as, Clark Howard says "Customer No Service", bank.
Stay away from Bank Of America, all branches, if you need to open an account and cross them off your list if you are looking to open a new account. They do not want you in their branch. If you go in they will charge you.