Person taking my order missed a customization. When I asked about it at hand off, she said I didn't request it. I absolutely did, I always do. If she had simply apologized and remade the drink without being defensive and rude, all would have been fine.
This is the third mistake I've experienced at this Starbucks in 4 weeks. I was given the wrong size drink a few weeks ago and the barista realized she made a mistake and it was no problem. I was also given a flat white that looked more like a latte. Given how things are here, it probably was.