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  • We contacted Arizona Rainfall for a proposal on remodeling a pool and entire backyard. Tim Brown, son in law of the owner, was assigned to us. Tim came out to look at the property and we gave him the plans for the pool that was installed as well as the Plot plan for the house. We discussed what we wanted with Tim and left to draw an initial plan. Days later Tim emailed a basic plan and a video of his ideas, So far So Good. In the meantime we contacted a couple of much larger pool companies, including one that we had used before and has a very good reputation. Its a good thing we did as the other companies check the codes and found setbacks restrictions that Tim was unaware of. Due to the research of the other pool companies, we had Tim redraw the plan with those setbacks in mind, as well as some other ideas. This happened on a number of plan iterations, where another pool company would have a great idea and we would share that idea with Tim to incorporate into our plan. There were many differences in design quality such as AZ Rainfall uses Alumawood for their Ramadas as opposed to building from scratch like all other builders. We informed Tim that we would have to check with our association as their rules required similar building materials as the original residence. All of the sudden I get a call from Tim Brown saying they didn't have the time to send a final plan for approval by the HOA, without which we could not get approval. It appears that this well over $100,000.00 job was no longer of interest to AZR. I guess that the demand for pools and landscaping is strong enough that some builders that are not big enough to perform certain jobs find it easier at the last minute to withdraw, having wasted valuable client time. So if you have a big job, and are a good buyer, you might want to go with a more experienced and larger pool/spa company.
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