I had to take some time to calm down, but I wanted to express my frustration over the banners that came with the flowers for my mothers funeral. For me, it is not about the money of course, but for $1 a letter I was extremely shocked to see letters stapled on to the banner. I expected to see the letters printed nicely on the banner. These were something I would've love to have kept as a memory, I wanted everything to be perfect for my mom's service and these banners were quite tacky and done unprofessionally. The letters were uneven and they were not aesthetically appealing. There must be 3-4 staples per letter and you can't even touch the banner without getting poked by them.
For your future customers, I hope that more time and care is taken in these banners or that at least a detailed description of how the banners are made is given, so the family is aware of what they are paying for and don't have such banners at their loved one's memorial.