Bartender PRISCILLA delivers UNBELIEVABLE CUSTOMER SERVICE at the Charleston/Jones "Time-Out:"
1.) SHE WAS EXTREMELY POLITE on the phone--two weeks prior to my party's actual event night (Friday, Sept. 25th).
2.) SHE GREETED ME (and each of my friends) when I arrived.
3.) SHE EASILY ACCOMMODATED my large "eatin,' drinkin,' and karaoke singin'" party of around 15-20 guests.
4.) SHE NEVER APPEARED FLUSTERED or overworked, although we were requiring her assistance practically every 5 to 10 minutes!
5.) SHE SEEMED GENUINELY DELIGHTED at the large gratuity I left--although I'm certain she earns big tips there every night!
Because of Priscilla, I rate this place 5 stars: But here is my honest opinion regarding the rest:
1.) Food is good, three stars.
2.) Food & drink pricing is competitive.
3.) Smoking section must be nearby outside, kind of smoky inside.
4.) Decor is traditional Vegas lounge, which is well-kept and clean.
5.) Karaoke host is friendly and competent, but the sound system is average-quality at best.