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| - They changed the building, now it's not the same, welcome feeling when you walk in. It looks less inviting and they have everything set up backwards. The kitchen resembles a prison kitchen and isn't very clean either. They have visual blinders in place so you can't see what they are doing to the food while handling it. The bathrooms require a token to enter, which is a hassle and time constraint for handicapped people like myself with Autonomic dysreflexia and have to use bathroom at once or possibly either die or have accident; though the tweeker girls who walked in, seemingly had no problem getting in right away to go do their drugs.
The young gal who took my order wasn't aware of the menu items but took my credit card and refused to see my ID for proof of ownership, stating, "We don't have to verify it's your card. Nobody does that anymore."
The burgers were extra greasy and the bacon was limp, thin, greasy but not crisp at all. The bun seemed drenched in grease. The fries were not as I remember them being and had a bad flavor. The over all experience was unfavorable. I felt we wasted $18. on crap and an aftertaste. Then after getting home and doing the online survey and expressing all of this, our home phone rang at 10:30 PM and it was the air head gal from that Wendy's location, calling at 10:30 at night, waking up the entire house, because she didn't approve of the review we wrote. Unknown to me, someone would access that info at the hands of local store employees and call our home in the middle of the night.
I tried to locate my original review, although it does not appear any place to be easily located, so I am writing this review here to ensure it will be available for those who inquire. I have made the call to corporate to inform them of all this. I find it necessary to share this information even if less than favorable, as it provides a basis for improvement. I am not doing this to be malicious. I am sharing this experience in effort to prevent this from happening to others. I find it extremely tasteless that these young people with their "Entitlement attitudes" demanding $15 per hour, which raised the prices but not the quality of service or the product; need to wake up! This is not the way to run a restaurant or any business. When these youngsters grow up, they will have more opportunity in different businesses and potentially destroy those businesses the same way if they don't learn about consequences now.
Considering all of this is in response to what would have been a likely $8 hamburger purchase in years past, but was an $18 dollar hamburger purchase with a bad taste in our mouths, it should make people more aware of what is taking place behind the scenes. I advise those of you reading this review, that if you have the ability to park your car and go inside to order your food, you should take that moment to actually inspect the facility you are purchasing your food from and decide for yourself if it is clean, if this is the place you feel comfortable about placing your family's or your own health and stomach in the care of. Look around and be observant! Take the time and be honest in the way you review!
Corporate manager did return my call and address the issues, informing me that she would be visiting this location tomorrow and meeting with the employees to discuss these problems. She also offered to refund me for our purchases. I feel the corporate manager is being fair and handling this the best she can. I just hope these young people reading this will learn from this and take employment more seriously, especially if they intend to continue working in the food industry. More over, it is imperative that every individual realizes they are being paid for performing what ever job they hold and they need to be responsible, perform their job correctly and offer their best effort at that job, which should not be a problem, since they are being paid to do it. Even if your job were cleaning toilets, you should be the best at cleaning them you are capable of and take pride in knowing you did the job well. I speak from experience. If I hadn't decided to be the best I was able when I cleaned toilets, I would likely not have learned and grown to the point to which I was able to excel and get to where I am today. The fact that cleaning toilets is a dirty job had little to do with it. The fact that I did my best and placed more value on myself and took pride in my work, rather than thinking about how much more money I thought I should have received for doing that dirty job, holds the answer to the "why" part about "Why would anyone take pride in cleaning toilets?". Those who strive to be the best toilet cleaners may one day make the best business leaders and management people. Those who complain and give only minimal effort will likely be cleaning toilets for the rest of their life if they can even keep that job.
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