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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-10-01 00:00:00 (xsd:dateTime)
itemReviewed	Smith's Appliance Repair
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	5 (xsd:int)
rev:text	I am very disappointed with this company. They came out to repair my dryer and ice maker on my refrigerator. They fixed the dryer just fine but the ice maker was a different story. The service man tried several different things but could not fix it and when he left, the ice maker and water dispenser was not working at all. Before he came, it would at least make a tray of ice once or twice a day but when he left, it made none at all. When he left, there was a small trickle of water for the water dispenser but as soon as he drove away, my husband went to get water and there was no water at all coming out of the dispenser. I called the repair man immediately to tell him and he told me to mess with the water line in the back to adjust the water flow as a solution. First of all, if I knew how to do all that, I would not be calling a repair man in the first place. Our conversation that night ended with him telling me he had to consult with some others about the situation and he would call back in a day or two. After 3 days of not hearing from him, I called him back and he apologized for the delay and said he would know something the next day. Three more days went by and still no reply so I called again and again and kept getting the machine. It has been more than 2 weeks and I have still not heard back from them. Since he left, my ice maker has made ZERO cubes of ice and not a drop of water was coming out of the water dispenser. Finally, I went ahead and called another company. The new company came out and found the issue within minutes! It was a super simple fix. This review would have been 3 stars because they did fix my dryer, but ONLY if they would have bothered to come back out or at least call me and let me know they would not help me or could not find a solution for my ice maker. Instead they just ignored me and left me high and dry. This is inexcusable and not the way to do business. 10/1/13 - I decided to change the star rating to 2 because although they left me high and dry on the ice maker issue, they did clean my coils for free and fixed my dryer. I really hope they come on here and read this review and know that I originally gave them a 1 star review but changed it. Customer service is sometimes more important than the work they perform.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Mona

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