No Alyssa this is not a case of bullying a small business...this is a sad case of mis communication with your employees.
I too have several emails along with voice mails that I've given to American Express, my story has never changed and the only error I had was the date in April that I attended class and purchased a package of 10 classes...it was April 24th vs the 9...big deal...You've stated in your post that you have security camera footage ( not sure what relevance this has) but I hope it has audio...I would love to hear the conversation on April 24th with Tamara after class purchasing my package and NEVER ONCE mentioning canceling auto pay...those words never came out of mouth!! On purchasing this package Tamara said my class that day would count as one used..As far as your accusation of "using your facility for free" no in fact the camera audio footage would be great here too....you can clearly hear me tell your front desk girl to charge my card on file for the visit on January 9th and again repeated this conversation on February 2nd...and on both visits she opens my account and has me verify my card!! This goes for the same visit on November 24th where I verbally told the front desk girl I wanted to cancel my autopay....she opened my account up in front of me, said I need you to write on a piece of paper confirming your canceling the autopay and date it...I did that and she followed up with telling me it would take 30 days to be effective...I was never told anything different regarding my not being able to cancel etc....so no Alyssa your right I'm not buckling as you've stated because my claims are accurate not false...and yes your company did charge my card again for June not May....Thankfully Amex was on top of it and rejected it June 9th! I'm sad it has come down to me using yelp to communicate as you had not once personally tried to contact me when I first called to resolve this issue...instead you had your account manager calling me.