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| - I usually don't leave bad reviews unless I am really disappointed by the services. We used Action Plumbing for couple times and we were happy with their services for the first couple times until our recent experience with them.
First incident, my rental property A had a clogging issue in our down stair bathroom. We called them and they came on January 2, 2017. They unclogged the toilet and run a camera through the toilet to the main sewer line. My tenant paid them $350 service fee at that day. We live out of state so we were not able to see the camera when they did that. I called their office to inquire the issues of my sewer line and I was not able to get any answers. I also asked the front desk lady if she can provide me the photos or video. She said she cannot guarantee because I did not request it at the beginning. Finally, Kevin called and he said he needs to review the video to determine the issues.On January 6, I received an estimate from them for $4,570. Basically, it says I need to replace the main sewer line. I asked them what are the issues of my sewer pipe. I really need an explanation before I decide to spend 5K on the repair. That's why I requested the camera service. I got no explanation! On Januarys 9, 2017, I contacted them again, ask if they can provide me the photos or video and asked them to tell me the issues. I got one simple email from their office "pipe section that is bad is at front left hand corner of house. The pipe is damaged and has roots growing into the pipe". I emailed the lady again, I told her Kevin called and said he has the video and I asked her to send me a copy. She never responses back to my email. Yesterday, my tenant scanned me the invoice $350 she paid for me. I noted on the invoice it says "found root grow up and dip on the pipe and nothing really bad." I was surprised by the description. What do you mean nothing really bad. You gave me an estimate for approximately 5K to replace my main sewer line and you wrote something down "nothing is really bad"! Do you know the issues or not . I think as a consumer, you owe me an explanation.
Story not over yet... within the same period of time,
My rent property B has a toilet leaking issue in my second floor bathroom. I called their office to check the problem. They told me they provide FREE estimate. They came to my property B on January 9, 2017. They did the estimate and told my tenant it will cost $500 to replace the toilet wax ring and put it back. I told my tenant to tell them to stop because I need a second opinion. Later, my tenant told me they charged her $175 for the estimate and my tenant paid for that. Again... if you don't provide free estimate, please don't tell me so. If you charge for additional service, you should ask my authorization before you start your job. This is such a shame and rip-off.
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