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  • Ugh...my first time stepping into a Petco, and immediately hoping that it would be my last, but they are the only ones that have the kitty litter I was looking for. Maybe I will change products then... There were 2 customers ahead of me in line, both with their 4-legged friends in hand. Cashier, nor supervisor, paid no attention to the rest of us in line, only the 4-legged friend of the first customer, who had already completed her purchase. Really. I am all for welcoming and loving our pets, but at the expense of customer service? Sheesh! So, then after an extra 2 minutes of cuddling and petting the first "customer," the next customer was already short-tempered. When she asked about some I.D. Tag machine being out of order, the supervisor went on and added "There's a HUGE 'Out of Order' sign on the machine, and it's not working." Duhhh! Thanks for the added explanation! I'm sure that's what the customer ahead of me was thinking. Anyway, she bolted out the door faster than the supervisor could continue on with her suggestions of waiting until it gets fixed. Haha! So, now comes my turn at the register, but of course, I have to wait to be acknowledged, or even turned to my direction, because the cashier and supervisor were still busy with their conversation of sarcasm and criticism of the previous customer. Wow! Talk about crass! You'd expect to find more of that behavior from customers in an establishment rather than employees In Front Of Customers! LOL! To be brief, absolutely no customer service! I mean, seriously, it's as if they hire right off the streets and dump them in front of a cash register in hopes that money will pour in here. It wasn't really lack of customer service; it was just lack of manners, or etiquette really. Luckily, I knew and found what I needed and was out there in no time. It played out in such a hysterical manner, that I had to laugh, but nonetheless, ZERO customer service. How sad these days...
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