I found this location by accident one day when leaving my satellite office and dreading having to order another sandwich from the napkin tyrants at a competitor. I had seen advertisements for Togo's, but had never tried them, so I gave it a shot. What a difference! Great food, napkins a-plenty, friendly staff.
The only reason I didn't give 5 stars is because they still seem a little overwhelmed during the busy times, but my orders (whether hot or cold) have always been right (and good).