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  • Will never give EOS Fitness my business again, nor will I recommend them to anyone. All I wanted to do today was cancel my membership. No longer needed it, as I'm moving, but a simple task was made extremely difficult and aggravating! First, I logged on to their website, hoping I might be able to just cancel online, but when I attempted to do that, the website told me I needed to go directly to my specific gym. Fine, no big deal. Sp, after driving over to this gym, I'm told by the front desk lady that I need to call a number to cancel. This is when I start to get a little aggravated... First, why would your website tell me to come all the way here to cancel, but then I'm told at the gym to call a number? Second, she was able to access all of my account information right in front of me. This makes no sense and is clearly just a stalling tactic. After walking out to my car, I call this number, which is clearly an outsourced company who handles their cancellation calls, and in the process of cancelling, I'm told that because I signed up during a certain period of time (pre-opening), I'm being charged $15 to cancel ON TOP of an additional month, because they require a 30 day notice to cancel. WHAT?! You have got to be kidding me! I'm not in a contract and never have been in a contract, which I explained to the lady over the phone. During the conversation, the lady proceeded to threaten me with my account going into collections, if I didn't pay these fees. NEVER, EVER AGAIN will I give this company my business!
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