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  • I am hoping this was just an uncharacteristically bad night, because my experience does not align with the raves about the food and service. I am only writing a review because I was urged to by our delivery driver. The facts: I requested in the GrubHub "Special Instructions" section to use the side door and bring Parmesan and red pepper flakes (I have a photo of my confirmation screen). It took over an hour for the pizza and wings to arrive. The driver went to the front door and had no cheese or pepper. He then told me he didn't get the instructions, and he was late because he had just "...argued with a lady for ten minutes about what kind of sauce she got..." I asked if our food was still hot. He replied that it was "plenty hot", it was not. I asked if he had any condiments in his car . He said he was "not allowed" to carry any cheese or pepper. (That is when I told him I would Yelp about that and he said "You should!") I put the pizza in the oven to reheat it and it was so under-cooked the dough seeped through the grate and fell in globs. I called the restaurant and spoke with the manager who agreed to refund my money through GrubHub (as it is the weekend, I won't know if this happened for a few days). As of now, I am satisfied with how he handled it. I ate one piece of pizza due to my extreme hunger, the sausage tastes like hamburger to me and the toppings were very unevenly scattered. I woke up in the middle of the night sick to my stomach. I can't say it was the pizza that did it, but it was the last thing I ate yesterday. I really wanted to like this place, my family loves neighborhood restaurants and especially ones with pizza and wings and delivery, but I don't think I will risk ordering from this place again, even if this was just an off night. :( My money was successfully refunded. I am grateful management is professional.
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