I went in for first time end of dec and I'm still trying to get the catastrophic event behind me. Dropped off $200 brand new shirt end of dec. Picked up shirt for New Years Eve. There are gold braided chains across empire waist. One side of the chains had been pulled out, completely obvious. They just packaged it anyway. I told them they would fix it like it was when brought in. A week later I pick it up and it looks like a 5 yr old fixed it! I can't get past the unprofessional manager to talk to owner to resolve this problem . Shes too busy to handle a very bad service her company provided. She was very unknowledgeable about every aspect of my problem, but was sure about 1 thing, she had to handle it herself and it would be tues before she could even call to discuss problem with owner. It was 12:00 pm on a friday. I would never recommend this business to anyone. Cross your fingers they finally get it right! Amazing one shirt can spend a month at the cleaners! Woolite here I come!