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  • HORRIBLE CUSTOMER SERVICE. I'd give 0 stars if that was an option. Much like another reviewer, the installers did a poor job and left gaping spaces between the floor and baseboards. When I raised this at the time of installation, they brushed my concern aside and said that's what I get for replacing carpet with wood floors. I wasn't comfortable at the time but I didn't question it since I'm not a flooring expert, but now, a few years and hundreds of dollars of insect treatment later, I have a massive insect problem because of these spaces. I've called and emailed this business 6x in the last few weeks with the promise Scott would get back to me. I happened to have caught him once on the phone, kindly explained my problem, and he said he'd come take a look. Since then, all my attempts to schedule a meeting with him have gone ignored. They were lightning quick to accept our money and completely absent for rectifying the problems they've caused, so as a result, we've had to hire another company (who confirmed the installation was done poorly and had it been done properly, we wouldn't have ants and bugs crawling all over our home and even our beds).
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