So first off, this place kicks Verizon Wireless Amphitheater's ass! It's a lot smaller in terms of capacity but it is so much easier to get into and out of, easier to move around, easier to get a beer and go to the bathroom, and just overall better in every sense of the word. It's also right in the middle of the NC Music Factory so you can come early, get something to eat, and head on in when you're ready.
I've been here for a few shows, most recently Ben Folds Five a few weeks ago. I've never had a bad experience here. The lawn is good sized and it's on a nice incline so you can see over the heads of the folks in front of you. The seats in the front part are pretty well spaced out and it's not hard to get in and out of the rows. And there is a walkway in between the lawn and the seats that is convenient to get to and allows you to hit up the concessions and get back very easily.
One thing to note, there are no covered seats so you are at the mercy of the weather!
This place is very well-designed and one of the best places in Charlotte to see a show!