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  • My stereo was fried thanks to BJ's. BJ's doesn't deserve one star! I brought my 2010 Subaru Forester in 9-25 for a car wash and detailed (have the carpets and seats shampooed and cleaned). When I dropped off my vehicle, my car stereo worked with no issues and had volume. When I picked up my vehicle about 2 1/2 hours later, I immediately noticed my stereo had no volume. I immediately it brought it over to the service technicians (I didn't leave the parking lot) and talked to Robert and a guy with gray hair from the windshield repair co about my problem. They got in my car and played with it and couldn't get the volume to work. Robert said that probably from moisture in the stereo and should work in about 12 hours after it drys out. Yeah we know moisture doesn't play well with electronics. Left and went to Peoria Subaru to see if they could see why no volume and the sales guy looked at it and didn't know why. I went back and spoke with Robert about this and asked if BJ's would pay if it was their fault. He said they should be responsible if they caused damage. On Tues I went to Camelback Subaru to have a tech look at stereo and was told it shorted out (nonrepairable) most likely due to moisture which could have gotten in through CD player or some other way. That afternoon I spoke with Noe (manager) but he didn't want to in no way acknowledge or admit that it possibly could have been damaged by BJ's. He said they don't use water to wipe down dashboard and stereo face (duh!!). I then pointed out that they do use water to shampoo carpet and seats. I asked if they put plastic over stereos for protection and he said no. I have left 2 messages with Chris the owner but of course he hasn't returned my calls. There is no explanation as to why I have no sound in my car after BJ's had it for 2 1/2 hours and now it needs to be replaced. I will NEVER do business here again and I will make sure none of my friends go here!!! DO NOT RECOMMEND BJ's UNLESS YOU WANT TO BUY A NEW STEREO AT YOUR OWN EXPENSE!!!
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