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  • I was recently at PT's off of Durango, which is two minutes away from my house and is my go to spot. I have came to this location for a couple years now and I usually have a good experience. Today, my bartender was Jen and I must say, you'd think if you were in the customer service industry, you'd actually provide good customer service. She did not provide anything but a horrible attitude. First of all, when I came in, my friend and I could barely sit down before she demanded my ID. After she spent a minute or so looking over it, she got my drink and slammed it on the bar. She didn't provide me with a beverage napkin or anything of sorts. It took me ten minutes to ask her for a water because I'm going to assume I'm a female and I'm not gambling. I watched her talk to every GUY at the bar and ignored me. I have been a cocktail waitress and a bartender for over 7 years and I know there is someone who would love to have her job. She needs to be re-trained to accommodate her customers. I'm sick and tired of seeing Waitresses/Bartenders be a complete asshole for no reason. You have one job. Do it right or find another one. I will not be coming back here when Jen is working ever again.
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