I am very impressed with the customer service experience all around.
Their phone was answered promptly. No hold time. I spoke to a live person right away. Told her what the problem was, and she was able to schedule the free initial inspection for the next day.
Preston Green came and did the initial inspection. Arrived promptly, was very polite and to the point. Although he didn't have his estimate sheets on him when he came out, he told me that the office would fax it to me. Within the hour I received the written estimate.
I was able to schedule an appointment promptly.
David Woollen came out to do the actual service. He was on time, polite, and explained the process to me very thoroughly.
Over all, I am very pleased with my experience. Their prices are very reasonable as well.