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  • Chiantis is an Italian restaurant that's been in Calgary for-ev-er... and nothing about it ever changes or stands out except the terrible service. This is how ordering take-out at the Crowfoot location works: * You call Chiantis to place an order. No one picks up the phone. * 10-minutes later you call again and someone picks up the phone. When you say, "I would like to place an order for pickup," the person on the other end make a noise that sounds like you've just told them that you ran over their dog. They put you on hold for 10-minutes. * 10-minutes later you place your order and repeat it 3-times to make sure they got it right. They tell you it will be ready in 20-30 minutes. * When you show up to pick-up the order, you stand in the doorway with 10 other people waiting to speak to a hostess. * When it's finally your turn to pick up your order they discover that there is something wrong (either they didn't put the order through, they cooked the wrong thing, one of the meals is missing). You wait for 20-minutes for them to correct their error. * You finally get your order but the hostess seems to have lost the wireless payment machine. She finds it 2-minutes later and you are able to pay. * When you get the meal home you discover that it is cold, dry, or missing something (in one instance I arrived home and discovered the meal was missing the pasta -- there was only sauce in the tray). * You vow to NEVER EVER go back to Chiantis again. Then enough time passes (like 6-months) that you "forget" how bad the experience is at Chiantis Crowfoot. Then you go through it all over again and remember. For us, the latest "remembering" was last week. Do yourselves a favour and go down the street to Aioli where the customer experience is fantastic and the food better. I will say their Tortellini Alla Panna is really tasty... but no meal is worth the effort you need to make to get it (this defeats the whole point of ordering out).
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