rev:text
| - My first review of a restaurant I have never eaten at. After reading mostly good reviews, I had my heart set on nice smoky ribs. So we get there. The waitress says 'how many"...three was the response. "How would you like to sit here?". "Yes!" I said. We sit down, we get our menus. "What would you like to drink?" "We will stat with water". "Oh, by the way, we don't have any ribs or chicken"....cue sound of needle scratching across the record. You are a barbeque place...and you have essentially no barbeque. I am stunned. Bad enough you are kinda missing the only reason to go, you don't say this as soon as we walk in. You wait until you seat us, give us menus, take drink orders....oh yeah...no food. So, good luck small businessman, we will be over at Lucilles, where they have food.
Update 7/9/2013
So, tried again .Last time they said "call ahead to see if we have any ribs or chicken"---quite an unusual tactic, but, I did. And the result....called three times tonight and never got an answer. Each time the phone went to an answering machine. Yikes. So, off we go to see if this restaurant actually has food. Get there, stand at eh podium, and stand, and stand, and stand. Have I finally got a super-power and turned invisible? Maybe....but no, after a long time standing, I am seen. maybe my power wore off. OK, contact made, and lo and behold, ribs and chicken confirmed. So, we sit down and discover the super-power has returned, because we are surely invisible once again. Finally we order, and the amount of time it took for the food to arrive was absurd. If it wasn't so comical, I would have been angry. Thank goodness for games on my phone. But, there it is, food finally shows up. Me, I had ribs, bbq beans and the sweet potato casserole. And it was good, damn good. No complaints about the food at all. Delicious! One comment...there is a big smoker out front that I have never seen operating, and I am not sure these ribs were actually smoked. Usually you see the tell-tale smoke ring. Not on these. Still a great meal though. One more big hurdle...to pay, and yes, the waiting started all over. All in all, good food, abysmal service. To watch the people work, it looked like a disorganized mess---and they have been open several months. Just terrible. One hour 45 minutes beginning to end. HIRE SOMEONE TO MANAGE YOUR SERVICE, and you will have a good thing going. PS, they told me I had the last of the sweet potato side and as we left they were telling people arriving they were out of ribs...sigh.
|