Blasiole's...this pains me to do this but I'm dropping you to one star...and I think you were once at 5 with me! Today's experience really left me sad though since you're the best pizza in the 'Boro!
I place an order online at 6:44pm. It tells me to expect my pizza at 7:27pm. I call at 7:42pm and I'm told that due to road closures the driver had to go a different route. Taking the bypass around 303 only adds about 45 seconds...90 seconds at most! I call again at 7:58pm since it's over a half hour beyond my quoted time and while on hold the pizza arrives at 8pm. When the woman comes back on the line I tell her it's arrived but barely warm. She made excuses about the online system automatically saying 45 minutes but when people call in they say an hour. Regardless, it was still late.
Customer service 101: The first thing to always say is "I'm sorry". Don't make excuses, just say you're sorry.
Fix the computer system and have it quote an hour then if it's problematic.